ABOUT US

Who are you?

Regina Coeli is made up of a team of 3 passionate and specialized people in the sector. It was born with the aim of making the most exclusive products accessible to all thanks to the experience gained over the years.

Where you are?

We authenticate and ship all products from our headquarters located in San Donà di Piave (VE) in Italy.

How to contact you?

It's really easy: you can contact us via Whatsapp on: +39 3933819692, via email: info@reginacoeli.com or directly on the Instagram chat.

Our Support Team can be reached from Monday to Friday from 10:00 to 20:00

AUTHENTICITY'

Are the products sold on reginacoeli.snkrs new and authentic?

All products sold on reginacoeli.snkrs are new and authentic.

Our Authentication Team has developed a very strict process to authenticate each product. Every little detail is checked: material, stitching, color, weight, smell, accessories and the box.

How does the product arrive?

All our products are delivered in the original box together with: certificate of authenticity, laces and any accessories included with the product

How do you manage to have limited and out of stock products in all stores and websites?

The products we sell come out on the market in very limited quantities and run out in no time. Our mission is to give you access to these new and authentic products in complete guarantee and safety. To do this, we work and collaborate with a network of dealers from around the world to have these products, even after their release.

SHIPPING METHODS

What are the shipping methods?

Our products are shipped throughout Europe.

The package is shipped in double-box with insured express courier.

You will receive the tracking number by email so you can monitor the progress of your shipment in real time.

Shipments to countries outside the European Union are accompanied by an official invoice, as required by customs procedures.

What are the delivery times of the order?

Our order delivery times vary from 3 to 15 working days for Italy.

From 3 to 15 working days for the rest of Europe.

What are the shipping times?

Italy: 24/48h

Rest of Europe: 2-7 working days.

What is the shipping cost in Italy?

For orders over €200 shipping is free, while for orders under €200 the cost is around €10.

What should I do if I haven't received the tracking number?

If you have not received your tracking number, your order is still being processed and we have not shipped your package yet. As soon as the shipment starts, we will automatically send you an e-mail with the tracking number and the tracking link so that you can follow your package in real time.

How do I track my package?

As soon as the shipment starts, we will automatically send you an e-mail with the tracking number and the tracking link so that you can follow your package in real time.

PAYMENT METHODS

What are the payment methods?

Our payment methods are: Paypal, credit card (Visa, MasterCard) and bank transfer (by contacting us via e-mail or whatsapp).

Are payments safe?

Within our site all payments are encrypted and guaranteed in accordance with current regulations.

How does the "Pay in 3 installments without interest" option work?

"Pay in 3 interest-free installments" allows you to spread the cost of your purchase over 3 equal payments. Payments for each installment will be charged automatically to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by reginacoeli.snkrs and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

SIZE GUIDE

How to choose the right size?

Depending on the manufacturer, some models run larger or smaller. Before proceeding with the purchase, we advise you to consult the "SIZE GUIDE" section located under each product. Furthermore, for any doubts you can contact us via Whatsapp on +39 3933819692, via e-mail: info@reginacoeli.com or directly on the Instagram chat .

How do the Yeezys dress?

Unlike the other models, the Yeezys generally dress less. The Yeezy Boost 350 V2, the Yeezy 380, the Yeezy Boost 700 and the Yeezy Slide are smaller, we advise you to take

1 size larger than your usual size. The Yeezy 500 respect the standard size, you can take your usual size.

How do Air Jordans and NB550s fit?

The Air Jordans and New Balance 550s run standard, we recommend taking your usual size.

PRODUCTS

How is the price of a product determined?

The products we sell hit the market in limited quantities and are stocked in stores and websites in no time. Our mission is to give you access to these perfectly new and authentic products, safely. The price of a product depends on the model, its size and its current market value. The market value depends on the quantity produced and on the demand.

Is it possible to order a product that is not available/present on the site?

Yes, it is possible. If you do not find a model or a size on the site, you can easily request the product by sending an e-mail in the "Request a product" section by filling out the form.

You will receive a detailed quote from our team within 24/48 hours.

RETURNS

Can I modify my order?

Yes, it is possible to modify or cancel it within 12 hours of when it was made. For further information, do not hesitate to contact us via Whatsapp on +39 3933819692, by e-mail: info@reginacoeli.com or directly on the Instagram chat. Our Support Team can be reached from Monday to Friday from 10:00 to 20:00.

Can I make the return?

For all purchases made on our site, it will always be possible to exercise the right of withdrawal based on the provisions of the Consumer Code, within 14 calendar days of delivery of the product. For more information visit our "Returns Policy" page